Terms and Conditions

Privacy Statement:

This Web Site is owned and operated by Lauren Mazzuoli as ONATAH. Unless otherwise noted, the design and content featured on www.onatah.com.au including images, artwork, graphics, photography, text and trademarks are either lent, owned or controlled by ONATAH. Any use of our Web Site and its contents for purposes other than for the use of www.onatah.com.au is strictly prohibited.

Onatah is the sole owner of the information collected on this website. Your personal information will not be sold or given to any other parties and will remain strictly confidential.

All payments made via PayPal have 100% guaranteed security. All payment information is encrypted via a secure line.  For more information regarding PayPal please visit www.paypal.com.au

We are not liable to you or anyone else if interference with or damage to your computer system occurs in connection with use of our or a linked Web Site. Our Web Site is free of viruses or any harmful bugs.

Upon purchasing, Onatah collects personal information such as personal addresses, e-mail addresses, credit card details etc. All information collected will only be used for that transaction.

By using the Onatah Web Site you are accepting our Privacy Policy. If you do not agree with this please do not use our online store.

We reserve the right to change, modify and remove portions of this Privacy Policy at any given time. Any changes made are an acceptance on your part by using our online store. 



Terms & Conditions

CONDITIONS OF USE

These terms and conditions govern your use of the Onatah online store. By placing an order through us you express your understanding and agreement that you are bound by our terms. If you are unwilling to be bound by these terms then please do not use our online store.


HOW YOUR ORDER IS DELIVERED

Once payment has been received your order will be dispatched within 48 hours on business working days via Australia Post and you should receive your order within 3-5 working days. These delivery times are just a guideline and Australia Post delivery time frames are totally out of our control. All parcels can be tracked and if you fear your parcel is late or lost, email at onatahboutique@gmail.com for the tracking number. Items sent via the $3 standard post method are not traceable and can take up to 7 days to arrive.


ELECTRONIC COMMUNICATION

When you place an order with Onatah you are required to provide a valid e-mail address which we will use to communicate with you, if needed regarding the order. In the unlikely event we can not supply your order then we will notify you via e-mail and a full refund will be processed as soon as possible.


QUESTIONS REGARDING YOUR ONLINE SHOPPING

The best way to contact us with any of your questions is to e-mail us at onatahboutique@gmail.com,  Alternatively you can call us on 0420303211 or pop into our store, located in Rodway Arcade, Nowra.


WHAT HAPPENS TO THE PERSONAL INFORMATION GIVEN TO US

The information supplied is strictly confidential. We do not reveal, disclose, pass on or sell your information to anyone else.


WHAT CREDIT CARDS CAN I USE TO PAY FOR MY ORDER

We accept Visa and Mastercard, payments are via PayPal - you do not need a PayPal account to use PayPal as payment system.


WHICH COUNTRIES DO YOU DELIVER TO

We deliver Worldwide. All prices are shown in Australian dollars. Payments are made in AUD when using a Credit Card or PayPal.


GOODS AND SERVICES TAX

Onatah collects and remits GST and complies with all Australian laws.


RETURNS

Please refer to our Returns Policy Page.


PRE ORDER

Pre-Orders are items that we currently have in production and you can purchase them before they're physically available for peace of mind.  All Pre-Orders are shipped on or before the estimated date stated on the individual item listing. If you purchase an items that is In Stock as well as a Pre-Order item, both items will not be shipped until both are in stock.



PICK UP ONLY

Any orders made via www.onatah.com.au can be picked up from our physical store. Please refer to our 'Shipping Information' page for more details on how to collect your order from our store.


Disclaimer

ORDERS

It is the responsibility of the customers to inform www.onatah.com.au if an order does not arrive. Once we determine your order has not arrived we will lodge an enquiry with Australia Post. Onatah will not be held liable for any loss or damage resulting from delivery.


Please note that if an item has been lost in transit a replacement item will not be dispatched until a full investigation has been completed.  For more details regarding Australia Post, please visit www.auspost.com.au


PRODUCT/PHOTOGRAPH DISPLAYS

Onatah attempts to display the goods as accurately as possible. Due to many factors including colouring varying from screen to screen and from screen to printer, we cannot guarantee that the colours in the product you receive will 100% match the colours you see on our website.


PRODUCT INFORMATION

Onatah makes every effort to ensure that the most accurate information is displayed with our products. In the event that we find an error in the description or a fault with the garment prior to despatch you may choose to accept the corrected information or cancel the order. If you choose to cancel the order we will issue you a full refund.

If you purchase an item and we have over sold this product, you will be notified via email and will be offered a replacement item or a refund.


EXTERNAL WEBSITES

www.onatah.com.au contains links to other websites, we are not responsible for the contents or practices of these websites.