FAQ

Ordering & Payments

Australian customers can make secure payments online with Visa, Mastercard, Bankcard via PayPal, you do not need to have a PayPal account to use their payment system.  Alternatively, you can log into your PayPal account and follow the prompts.


Credit Card

At ONATAH, protecting the safety of your credit card information is important and we provide you with a safe and stress-free online shopping experience.

Credit Card payments can be made via PayPal with or without an account. PayPal use the strictest internet security available, please visit www.paypal.com.au for more information. 


Delivery 

Please see shipping information tab in the footer.


Secure Delivery of your Parcel

If a delivery is attempted while no one is home Australia Post will either leave your item at your door or leave you a card to take to the specified post office where you can then sign for your new items and take them home.


Timeframe

All orders re picked and packed within 48 hours of your being placed.  Please view the 'Shipping' tab for delivery information.

If you have not received your items within 7 business days of making your order please Contact Us us with your full name and order number and we will look into your delivery immediately. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection.